Customers with simple voicemail deployment and usage.Microsoft has identified various customer deployments that are consuming features from ExchUMO and will be helping customers migrate based on the following plan. Learn more about the user and admin experience impact in User experience impact. Who is affected?Ĭustomers using any of the following features from the Exchange Unified Messaging Online service are affected:Ĭustomers who are using any of the Exchange Server on-premises with Unified Messaging are not affected. Fax integration is not supported in the cloud-based services customers will need to migrate to a third-party solution. A retirement plan for third-party support was announced in this blog, and customers in this deployment model can migrate their users to one of Microsoft’s Unified Communications platforms/services or acquire a third-party voicemail and/or auto attendant solution for these users. Customers who consume any of the ExchUMO features with a third-party PBX will not be migrated to Skype cloud services because they do not support third-party PBX systems. Auto attendant is an admin-driven migration you will need to re-create the existing ExchUMO auto attendant trees in the Cloud Auto Attendant cloud service. Voicemail is primarily a Microsoft-driven migration admin involvement and/or investment might be required for a subset of customers. Microsoft plans to help customers migrate to Phone System services that already support thousands of customers on Skype for Business Online and Microsoft Teams. This article offers a summary of what affected customers should know and do to plan for their business continuity.ĮxchUMO is deployed by customers for voicemail, auto attendant, Call Queue, and fax integration services. In reference to the announcement on February 8, 2019, Microsoft is retiring the Exchange Unified Messaging Online (ExchUMO) service by February 28, 2020. Any remaining auto attendant traffic won't be monitored and might be disrupted at any time. All voicemail accounts have been migrated to Cloud Voicemail service by Microsoft. The Unified Messaging service in Exchange Online is out of support as of February 28, 2020, 5 PM Pacific Time.
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